INBLUEM acknowledges the traditional custodians of the land on which we work and live, both past, present and emerging. We recognise their continuing connection to land, water and community.

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Shipping

AUSTRALIA

  • Standard domestic shipping is $10 and may take up to 1-2 weeks. 
  • Express domestic shipping is $15 and may take up to 5-7 business days.
  • All orders are sent via Australia Post with tracking to your e-mail.
  • Please allow 1-2 business days for dispatch from our warehouse, 
  • Our warehouse team operates during business hours Monday – Friday, excluding weekends and public holidays.
  • You will receive an email confirmation with your tracking number once your order has shipped.

    INTERNATIONAL 

    *IMPORTANT UPDATES FOR SPAIN, IRELAND, FRANCE & AUSTRIA

    We have made the difficult decision to temporarily halt shipping to Spain, Ireland, France and Austria. We deeply regret this and want you to know this decision was not made lightly. The local customs in these countries have put a temporary hold on our packages, however we are pleased to announce that our international trademark has officially been approved, and we are in the process of getting all our products approved by the European cosmetics board to ensure smooth distribution across the EU.

    We are heartbroken that we cannot serve these beautiful communities right now, but we are committed to taking the necessary steps over few months to have our products approved for worldwide distribution.

    Thank you so much for your kindness and support.

    Standard International shipping is $20 and may take up to 4-6 weeks. 

    • Express international shipping is $30 and may take up to 2-4 weeks.
    • All orders are sent via Australia Post with tracking.
    • Please also allow 1-2 business days for your order to be processed and dispatched from our warehouse.
    • You will receive an email confirmation with your tracking number once your order has shipped. 

    DUTIES & TAXES

    • Shipping costs do not include any local taxes or duty fees.
    • The responsibility for any customs duties, foreign taxes or other fees are determined by your local government and may apply when importing your goods with customs.
    • Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to INBLUEM in order to receive a refund.
    • Please contact your local customs office directly for more information on taxes, duties and regulations.

    LOCAL PICK UP

    • Local Pick Up address: 14 Hawker Street, Currumbin Waters, 4223 QLD.
    • Available Mon-Friday from 10am-2pm (excluding public holidays).
    • If the INBLUEM office is closed, please head into the warehouse for assistance with your order.
    • Please email wecare@inbluem.com if you are unable to pickup during arranged hours.

      FOR ALL CUSTOMER CARE ENQUIRIES PLEASE REACH OUT TO WECARE@INBLUEM.COM